Phone, booking and service area
Reach a Sub-Zero technician on the Westside
Either route ends with the same technician: dial (310) 878-0630, which is answered day or night, or open our scheduling window and reserve an opening yourself. Here is a fast way to decide which door fits what your refrigerator, freezer, wine column or ice maker is doing today.
4.9 stars of 5 tallied over 187 client write-ups About the rating
- Book a visit
- (310) 878-0630
- $89 per house call · visits 8–6 daily · phone 24/7
The essentials, gathered here. This site carries no message form and no inbox address, by design: a cooling fault gets sorted far quicker by voice, or by dropping straight onto the calendar, than by a note sitting unread until morning.
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Number to call
Name the Sub-Zero piece and describe the trouble; the dispatcher can pencil in the visit before you hang up.
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Line open
24/7
Ring at 2 AM about a thawing freezer and the call is answered, because the line never closes.
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Van hours
8 AM until 6 PM daily
Vans leave at 8 AM and the last arrival window shuts at 6 PM, Monday through Sunday alike.
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Online booking
Choose your own arrival window; the scheduler slides open on top of this page.
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Trip charge
$89 a visit
Charged per trip to the address, not per appliance: one cabinet or six, the trip costs $89; it is credited in full once you approve the repair.
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Repair figure
After diagnosis
Our technician traces the fault, then states what the fix will cost; replacement parts stay boxed until you agree.
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Places served
11 on the Westside
Pacific Palisades, Santa Monica, Sullivan Canyon, Mandeville Canyon, Brentwood, West Los Angeles, Bel Air, Westwood, Century City, Beverly Hills and Culver City.
What number do I call for Brentwood Refrigeration Services?
Dial (310) 878-0630. Somebody picks up at every hour, weekends and holidays included. Overnight, that person writes down the symptoms and reserves the earliest opening; technicians themselves are out on Westside streets between 8 AM and 6 PM, every day of the week.
Phone or online booking: which suits your situation
Pick either and you end up in the same place: someone who knows Sub-Zero cold storage standing at your open refrigerator, with the $89 trip charge credited against any repair you okay. What differs is a live conversation against the ease of tapping through a calendar. This is how we would decide for our own house.
Dial us if
- Milk, meat or leftovers are warming in the fresh-food side, or ice cream has gone soft in the freezer
- Water has spread across the floor, crept beneath the toe kick, or soaked the cabinet beside a drawer unit
- A sharp new sound appeared overnight: rattling, grinding, or a fan humming nonstop
- Display and interior light are both dead, or the breaker keeps flipping
- You hope something opened up earlier today; same-day work only happens if a gap appears in that day's schedule, and whoever answers can check while you hold
- You cannot name the fault and would find it easier to just explain what you see
Book online if
- The job is planned, like clearing the condenser coil ahead of a hot Westside summer, or checking a column whose compressor seems to cycle longer than it used to
- Symptoms are minor and steady: a soft hum, ice arriving slowly, a door you have to lean on before it seals
- You would like to match the date to your own calendar and browse open slots without a phone call
- Evening has arrived, the unit still holds cold, and talking it through can wait
- A partner, relative or house sitter will open the door, so writing everything down in one spot helps
Our readWarming food or moving water means phone. A unit still doing its job that just deserves a look means the scheduler. Halfway through booking and starting to worry? Shut the window and ring (310) 878-0630; switching is completely fine.
The eleven places we drive to
Our coverage runs through Brentwood, Pacific Palisades, Bel Air, Santa Monica, Westwood, Beverly Hills, West Los Angeles, Century City, Mandeville Canyon, Sullivan Canyon and Culver City. Tap any name for a page on houses and kitchens there. Whether you phone or book, add anything that smooths arrival: a gate code, a shared drive, a building's service entrance, or a curb where a car may sit for an hour or so.
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Brentwood
Where we are based, from level blocks below Sunset to winding lanes climbing north. Brentwood page.
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Mandeville Canyon
A single long road threads up this canyon past big parcels. Let us know roughly how high up you live so arrival is planned well. Mandeville Canyon page.
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Sullivan Canyon
Hushed streets near where the canyon meets Sunset, frequently ending in lengthy private driveways. Sullivan Canyon page.
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Pacific Palisades
Houses perched on bluffs and tucked into canyons, from the Santa Monica line toward Malibu. Pacific Palisades page.
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Bel Air
Sloped estates above Sunset; say which entrance gate and which winding road lead to you. Bel Air page.
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Santa Monica
A coastal city of its own, with houses near Montana Avenue and apartments steps from the beach path. Santa Monica page.
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Westwood
Houses near the Village plus condo towers lining Wilshire, where reserving a service elevator and loading spot makes life easier. Westwood page.
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Beverly Hills
An independent city, spanning the level grid of the flats and residences up in the hills. Beverly Hills page.
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West Los Angeles
Tight rows of smaller homes and condos near Sawtelle, Olympic and Pico; a heads-up about curb space really helps here. West Los Angeles page.
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Century City
Residential towers close to Avenue of the Stars; pass along whatever your building requires of visiting tradespeople. Century City page.
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Culver City
Another independent city, southeast of us, mixing older bungalows with recent townhouses. Culver City page.
Can I schedule Sub-Zero service online without calling?
You can. Pressing Book a visit pops up our scheduler over this page; choose an open time and note the symptoms in your own words. It suits planned jobs and slow-moving faults. For thawing food or a leak, a phone call puts someone on it sooner.
Have these details ready before you reach out
Two minutes of description pays off once the technician walks in. They already know which appliance to open first and what to suspect, and nobody has to repeat the story at the doorstep.
- Which piece is acting up: a full-width built-in, a single column, a panel-ready integrated model disguised as cabinetry, a wine column, an under-counter drawer, or the icemaker
- Model and serial numbers off the rating plate, provided they are easy to see; skip this entirely if getting there means pulling bottles or removing a decorative panel
- The first thing that seemed off, described simply: lukewarm juice, frost coating the rear panel, a puddle, a click followed by quiet, a message on the screen
- About when this began, and whether something else happened near then: a blackout, a renovation, moving house, a newly plumbed water line
- Steady or on and off? Note if it shows up only on hot afternoons, say, or after a busy stretch of doors opening and closing
- How many Sub-Zero units deserve a look during this visit; the $89 covers our trip once, however many appliances end up inspected
- Getting in: gate or lobby instructions, any dogs or cats, where to park, and which adult will be home
Does any Sub-Zero repair line pick up around the clock?
Ours does. (310) 878-0630 is answered 24/7, so a midnight call about a freezer that quit still gets the details noted and the first available slot held. In-home appointments still fall between 8 AM and 6 PM daily; we do not send technicians overnight.
Questions people ask before getting in touch
- How come this site has no message form or email?
- Refrigeration trouble is solved faster by talking or by grabbing a slot directly. Written messages wait in a queue; a phone conversation or a booking lands on our calendar immediately. Anything you would have typed into an email fits nicely into the scheduler's notes field.
- How much is the initial house call?
- It is $89 for coming out, billed once per visit whether we examine a lone wine column or every Sub-Zero appliance you own, and it is deducted from your repair bill when you proceed. Repair pricing is given in person, after diagnosis and before anything gets replaced. See how pricing works for what moves that figure up or down.
- I live a little beyond the eleven areas. Worth phoning anyway?
- Definitely ask. Those eleven are our regular ground, yet a street just past the edge might still work. Whoever picks up will say honestly whether it works rather than booking something we cannot actually reach.
- Can your technicians handle brands besides Sub-Zero?
- Sub-Zero cold storage is the heart of what we do. If you own a different premium brand, tell us about it during the call and you will learn up front if it is something we take on, prior to scheduling anything.
- Am I calling a national dispatch center?
- No. Your call goes to a small Westside crew based right here in Brentwood. Our about page explains who we are and how a typical visit unfolds.
Thawing food or a wet floor? Ring us now.
Urgent trouble goes fastest over the phone, while routine jobs can be scheduled online at any hour. Both cost $89 for the trip, credited in full once you give the go-ahead on a repair.
Trip charge $89, counted per driveway and never per unit; it is credited in full once you approve the repair.