Reviews and rating
Two scores, one record, no invented quotes
Before anyone slides a built-in refrigerator out of its cabinet in your kitchen, it is fair to ask what other Westside households thought of the visit. The company score sits right below this paragraph. Further down we explain why a second, per-service figure shows up elsewhere on the site, and how to read any repair review with a careful eye. Curious who actually comes to the door? See who we are.
4.9 stars of 5 tallied over 187 client write-ups
- Book a visit
- (310) 878-0630
- $89 per house call · visits 8–6 daily · phone 24/7
These terms applied to every visit behind the score. They are the same whether you found us through a neighbor, a search or this page.
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Trip charge
$89 a visit
Charged per trip to the address, not per appliance: one cabinet or six, the trip costs $89; it is credited in full once you approve the repair.
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Repair figure
After diagnosis
Our technician traces the fault, then states what the fix will cost; replacement parts stay boxed until you agree.
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Line open
24/7
Ring at 2 AM about a thawing freezer and the call is answered, because the line never closes.
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Van hours
8 AM until 6 PM daily
Vans leave at 8 AM and the last arrival window shuts at 6 PM, Monday through Sunday alike.
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Places served
11 on the Westside
Pacific Palisades, Santa Monica, Sullivan Canyon, Mandeville Canyon, Brentwood, West Los Angeles, Bel Air, Westwood, Century City, Beverly Hills and Culver City.
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Ownership
Independent
Brentwood Refrigeration Services is a locally owned, independent shop. Neither Sub-Zero Group, Inc. nor any other appliance maker named on these pages owns, endorses or pays for it; a brand appears here purely to describe the machines our technicians open up.
Where both figures came from
Both ratings you will see on this site were carried across, untouched, from the earlier version of Brentwood Refrigeration Services that lived at this address before the redesign. We did not round them, refresh them or recount them. The one under this page's heading is the company figure. The one printed on our repair pages, our brand pages and our neighborhood pages is a service figure, a shade lower, resting on the same count of reviews.
Why two? The earlier site marked the business as a whole with one value and each service listing with another. Picking the more flattering number and quietly dropping the other felt wrong, so both stay exactly where they were. If we learn more about how each one was produced, this page is where we will say so.
What we have not done is fill the space with words we wrote ourselves. The old homepage carried a few short notes from local households. Until we have confirmed that the people behind those notes are happy to see them reprinted, they stay off the site, and you will not find a quote here composed by us and signed with somebody's first initial.
Where can I read Brentwood Refrigeration Services reviews?
The company rating appears beneath this page's main heading, and each Sub-Zero service page shows its own service rating. Both came over unchanged from our earlier website. Individual customer quotes are held back until we confirm the writers agree to have them shown here.
Company score or service score: what each one labels
The two numbers sit on different kinds of pages because they describe different things in the way search engines read a site. Neither is a verdict on your refrigerator.
Company score
- Describes Brentwood Refrigeration Services as a business, the whole experience of calling, booking and being visited
- Shown on the home page, the contact page and this page
- Most useful when you are deciding whether to let a crew into the house at all
Service score
- Attached to individual listings: refrigerator repair, freezers, wine storage, ice makers, undercounter units, condenser cleaning
- Shown on each service page, each of the eleven place pages, every neighborhood repair page and the pages for other brands
- Most useful as a reminder that the listing you are reading has its own track record
Our readNeither figure can tell you whether your particular compressor, fan or ice maker will come back to life. Treat them as a rough signal of how people felt, then judge us by how the first phone call goes.
What to ask of every repair review
Whether you are reading about us or about anyone else who works on built-in refrigeration, these questions separate a useful review from a pleasant one.
- Does the writer say what was actually wrong, such as a fan, a door gasket or a clogged coil, or merely that things work again?
- Was the cost explained before work started, or discovered for the first time on the invoice?
- Did the technician find a cause, or swap parts until the noise stopped?
- Is the type of unit named, a full-height column, an undercounter drawer, a wine storage unit, or could the review describe any fridge at all?
- Was a second trip needed, and does the writer say why?
- Is the review recent enough to describe the people doing the work today?
- When a customer complained, did the company reply calmly and specifically, or with a pasted apology?
What a pile of stars cannot promise
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Often heard
Five stars means they can fix anything.How it really worksA high score says customers were pleased with the visits they had. It cannot say whether a sealed-system fault in your unit is worth repairing. That answer only comes from a diagnosis at the cabinet, and sometimes the straight answer is that fixing it is not worth the money.
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Often heard
A large number of reviews proves deep Sub-Zero experience.How it really worksA review count measures how many people chose to write, not what was fixed. Praise for punctuality on a quick job reads the same as praise for a difficult cooling fault unless the writer explains. Look for reviews that describe refrigeration work.
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Often heard
One harsh review should send you to another company.How it really worksEvery company that visits enough kitchens meets a part that arrives late or a fault that returns. What matters is whether the complaint was answered and the problem put right.
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Often heard
Reviews show you what the repair will cost.How it really worksAny figure in a review belonged to someone else's unit and someone else's fault. The single set figure on our side is $89 for the house call, and it shrinks your final invoice by that amount whenever the fix goes forward. Everything else is quoted at the cabinet, after a technician has opened things up; how we price lays out what makes a bill larger or smaller.
How is Brentwood Refrigeration Services rated for Sub-Zero repair?
The company rating is shown just below this page's heading, and every Sub-Zero service page carries a separate service rating drawn from the same count of reviews. Both were moved over exactly as they appeared on our previous site. We publish no score we cannot trace to that record.
Details in a review and what each one proves
A short review can still be informative if it holds the right details. This is the way we read one about any refrigeration repair, ours included.
Reading a written review of a refrigerator, freezer or wine unit repair
| What the writer mentions | What it hints at | What it leaves open |
|---|---|---|
| The fault is named: fan, gasket, coil, valve | The technician explained the diagnosis in plain words | Whether your symptom has the same cause |
| The cost was agreed before work began | The company prices after inspection, not after the fact | What your own repair will cost |
| The type of unit is mentioned | The writer owns equipment similar to yours | How the company handles other models |
| Same-day arrival is praised | An opening happened to exist that day | That one will be free when you call |
| A return trip was needed | A component needed ordering, or the first attempt did not hold | Which of the two, unless the writer says |
| The kitchen was left tidy and the work explained | Respect for the house and the owner's time | Technical skill on its own |
How do you judge an appliance repair company by its reviews?
Start with the middle and low reviews, not the glowing ones. Look for named faults, a price agreed before work started, and how the company answered complaints. Reviews describing your type of appliance matter more than general praise for friendliness, and recent ones matter more than old ones.
Asked about our reviews before a first visit
- Why don't you show customer quotes on this page?
- The earlier site printed a few short notes from Westside households. They stay unpublished until we have confirmed the people who wrote them are comfortable seeing them here. Nothing on this page was written by us and signed with someone else's name.
- Why does the rating on your service pages look a little different from the one here?
- The previous site gave the business one value and each service listing another, both based on the same count of reviews. We kept both as they were rather than choosing one, so the company figure shows here and the service figure shows on repair, brand and neighborhood pages.
- What if my visit went badly?
- Please do. Call (310) 878-0630, which is answered 24/7, and describe what happened. We would much rather hear about a problem directly and fix it than read about it later.
- If a company is rated well, can my Sub-Zero definitely be fixed?
- No score can answer that for a specific unit. A technician has to look at it. Our $89 trip charge stays the same whether the technician inspects one column or three drawers on that visit, it gets deducted once you say yes to the work, and you know the whole figure while the toe kick is still in place.
Judge us by a visit, not a number
Our line, (310) 878-0630, never goes to voicemail at night. Prefer the calendar? Reserve your own opening; technicians head out 8 AM until 6 PM daily. That $89 trip charge is netted against whatever repair you sign off on, and the repair price is named after the diagnosis, before any part is replaced.
Trip charge $89, counted per driveway and never per unit; it is credited in full once you approve the repair.