Fine print, plain English
Privacy Policy: Where Your Details Actually Go
Nothing on this website asks you to type anything in. The personal details Brentwood Refrigeration Services handles are only the ones you hand over yourself, by ringing (310) 878-0630 or opening the booking window, and this page follows each one from the moment you share it until it stops being needed.
- Book a visit
- (310) 878-0630
- $89 per house call · visits 8–6 daily · phone 24/7
Why the website itself knows almost nothing about you
A privacy notice tends to run as long as the list of things a site gathers. Ours can stay short on that front, because these pages simply explain Sub-Zero cold storage: built-in refrigeration, freezer columns, wine units, under-counter drawers, ice machines. You will not find a sign-up, a login, a newsletter box, a message form or a field that wants an email address. Reading about a warm fresh-food section or checking the call fee on the pricing page leaves nothing with us that points back to you.
Our own code drops no tracking cookies and runs no analytics service. Typefaces and pictures come from the same host as the text, so opening an article does not quietly ping a row of outside companies.
There is one outside piece, and we would rather name it than bury it. The Book a visit buttons open a scheduling window run by Nexfield, the booking platform we use. To make that window available, your browser loads a small script from Nexfield's servers, the same way any web page fetches a file from another address. Nothing you type travels anywhere until you open that window yourself and fill it in.
So the honest reply to "what does this company know about me?" hinges on one thing: whether you have phoned or booked. If you have only been reading, it is close to nothing.
What personal information does a Sub-Zero repair company like Brentwood Refrigeration Services keep?
Just enough to put a technician in front of the right appliance: who you are, a number that reaches you, where the house is and a few words about which Sub-Zero unit is misbehaving and how. An email address is never requested, and the website gathers nothing by itself.
Each detail, traced from source to keeper
Here is every kind of information that can reach us, laid out the way you would trace a leak in a water line: where it enters, where it sits, and what it is for.
Personal details handled by Brentwood Refrigeration Services
| Detail | How it reaches us | Who holds it | Why it is needed |
|---|---|---|---|
| Name and phone number | Spoken on a call to (310) 878-0630 or typed into the booking window | Our team; Nexfield too for online bookings | Confirming the slot and telling you the technician is heading over |
| Service address | Shared during the call or entered while booking online | Our team and Nexfield | Routing the technician and noting how to get in: a gate, a long canyon drive, a building entrance or loading area |
| Description of the problem | Whatever you mention about the fault, spoken or written in booking notes | Our team and Nexfield | Letting the diagnosis begin with sensible first questions instead of from zero |
| Findings from the visit | The technician's notes in your kitchen | Our team | The estimate you approve before work begins and any return trip for a part |
| Payment card details | Keyed in with an outside payment processor | That processor, not us | Taking payment; card numbers never land in our records |
| Standard browser request data | Your browser loading the booking script | Nexfield's servers | Delivering the booking window to the page |
Lines we do not cross with your information
These are not aspirations. They follow from how the business is set up.
- Customer details are never sold or rented out.
- Nobody gets your details from us in order to advertise to you.
- No email address is requested, so there is no mailing list for you to end up on.
- Card numbers stay with the payment processor and never land in our records.
- What you told us is used for your appliance service and the follow-up around it, nothing else.
- These pages carry no tracking cookies or analytics.
Is my booking information shared with third parties?
Only with the two outside services that make scheduling and card payments possible: Nexfield, which runs our online booking window, and the processor that charges a card. Neither is handed your details by us for marketing, and customer information is never sold or rented.
Asking to see, correct or erase what we hold
You may ask for a summary of your file, for a fix to it, or for it to be wiped. There is no web form for this, by design; it is handled by phone.
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Ring the main line
Dial (310) 878-0630. Someone picks up 24/7, so the request can be made whenever it suits you.
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Point us to the booking
Give the name and the house address that went with the visit. Bookings are filed that way, and it stops us from reading one household's details to someone from another.
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Say what you want done
A rundown of the file, a correction to a wrong address or number, or removal of your details altogether. The request reaches both our own notes and the booking record created through our scheduling window.
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Get a call back
We confirm on the number you gave once it is done, or explain plainly if something has to be kept, for example a record tied to a payment.
Privacy questions Westside homeowners raise before booking
- Do I have to create an account to book a Sub-Zero repair?
- No. Online scheduling only collects what the visit needs, and you can skip it completely by phoning (310) 878-0630. Either route leaves you without a login, a password or a stored profile on this website.
- Why do you need my address before anyone shows up?
- Because the Westside is not a grid. A house at the top of a canyon road, a gated street above Sunset and a condo tower with a loading dock each need different directions. With the address and entry notes in hand, the technician pulls up at your door instead of circling the block.
- Will I start getting marketing emails after the visit?
- No. We never ask for an email address, so there is nothing to send it to. Reminders and anything else about your appointment come through the phone number you shared.
- I live in California. What privacy rights do I have with you?
- The California Consumer Privacy Act lets residents ask a business which personal information it holds and request that it be corrected or deleted. Here, any of those requests begins with one phone call to (310) 878-0630, handled as described above.
- How will I know if this policy changes?
- Whatever version applies is the one published on this page, so check back here. Rules for the visit itself, such as the single $89 house-call charge and approving an estimate first, sit in our service terms, and every way to reach us is listed under contact.
What is the Brentwood Refrigeration Services privacy policy, in short?
The site gathers nothing on its own. Once you phone or book a Sub-Zero house call, we hold your name, number, address and a note on the fault so the job can get done. Cards are charged by an outside processor, nothing is ever sold, and one call lets you review, fix or erase your file.
A question about your details, or about the fridge?
Either one starts with the same call. Technicians head out 8 AM until 6 PM daily, the line is staffed 24/7, and one $89 charge covers the whole trip whatever number of Sub-Zero units get checked; it counts toward the repair once you approve it.
Trip charge $89, counted per driveway and never per unit; it is credited in full once you approve the repair.